WITHDRAWAL POLICY
Consumers in the meaning of section 13 German Civil Code [BGB] are entitled to a right of withdrawal in accordance with the following requirements:
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1 RIGHT OF WITHDRAWAL
You are entitled to withdraw from this contract within 14 days, without giving any reason. The withdrawal period is 14 days from the date on which you or a third party other than the carrier and indicated by you acquires the material possession of the last goods ordered. To exercise your right of withdrawal, you must send us an unequivocal statement communicating your decision to withdraw from this contract. In this respect, please contact
Wie Gott GmbH
Dieffenbachstr. 36
10967 Berlin
Phone +49 30 6162345 7 (Monday to Friday 10 a.m. – 6 p.m.)
E info@wiegott.de.
To adhere to the time limit for withdrawal, it is sufficient that you send the notification of your wish to exercise your right of withdrawal before the expiry of the withdrawal period. You may use our withdrawal form for this purpose; however, this is not compulsory.
2 EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse any payments received from you, including the delivery costs (with the exception of the additional costs resulting from you selecting a different delivery option than the cheapest standard delivery offered by us) without undue delay and at the latest within 14 days from the date on which we have received the communication of withdrawal from this contract from you. We will use the same payment method for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this reimbursement.
We may withhold the reimbursement until we have received the goods back, or if you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or handover the goods without undue delay and in any case by the latest within 14 days from the date on which you have communicated the withdrawal of this contract to us, to:
Wie Gott GmbH
Dieffenbachstr. 36
10967 Berlins
The time limit is considered observed if you send the goods before the expiry of the time limit of 14 days. We shall bear the costs for the return of the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
3 EXEMPTION FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal shall not exist for the following contracts:
5.3.1 Contracts for the supply of goods that are not pre-fabricated and the production of which is governed by your individual choice or your decision, or that are clearly tailored to your personal needs,
5.3.2 Contracts for the supply of goods which are highly perishable, or which may quickly pass their expiration date,
5.3.3 Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery,
5.3.4 Subject to section 312g German Civil Code (2) 2nd sentence, contracts for the provision of services in the fields of accommodation other than for residential purposes, transport of goods, car rental services, deliveries of food and beverages, or services related to leisure activities, if the contract provides for a specific date or period of performance.
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